Refunds and Returns Policy

Returns are only accepted if items are received faulty or damaged. In the case that you are not satisfied with your Thrill piece we are happy to offer a partial refund within 14 days of the purchase. There are some exceptions below:

• Earrings, for hygiene reasons these cannot be returned 
• Commissioned items are non-returnable, as these have been designed and made to custom specifications
• Pieces damaged by user fault 
• Used homeware e.g. Ashtrays 

Thrill pieces, both jewellery and homeware are handmade and as a consequence there may be small details or imperfections on your pieces. However, as you’ll notice from photographs of various pieces often these are a part of the design.  

However if you find the product is faulty or damaged upon receipt, or for any other questions around this policy, please contact us at thrilljewellery@gmail.com

In order for us to approve your request please include up to 5 photos in your email.

Returning the item

The cost of shipping the returned item is the responsibility of the buyer, and it is the responsibility of the buyer to ensure the item is safely received by us here at Thrill. The piece/s must be received in the original packaging, unworn, and in the same condition they were sent out in.

It is advised that you use a tracked postage, with an adequate insurance to cover the cost of the item.  

Postage 

At present all items are sent using First Class ‘Signed For’ Royal Mail and should be returned using this method.